Search results for "crisis communication"
showing 10 items of 37 documents
Terrorism communication : characteristics and emerging perspectives in the scientific literature 2002–2011
2013
This paper aims to clarify current knowledge on the contribution of communication to crisis management in the case of terrorism incidents. This is done by means of a systematic review of the scientific literature on terrorism communication over the last 10 years to identify the many challenges facing communication in such crises, and represents the first attempt of its kind. To date, within the literature on terrorism communication, much attention has been paid to chemical, biological, radiological or nuclear hazards. Terrorism crises are complex and challenging. Preparedness for such diverse low-probability high-impact crises can best be included in a wider educative approach. Terrorism cr…
Intercultural crisis communication during the 2011 Fukushima nuclear disaster
2014
With the motivation of contributing to further development of the emerging field of intercultural crisis communication, the study aims at exploring the reasons why the global media criticized the Japanese authorities’ crisis communication during the 2011 Fukushima nuclear disaster through the inductive content analysis on both the Japanese authorities’ crisis communication and the global media’s perceptions on the Japanese authorities’ crisis communication. The data collected from 11 March to September 2011, including 160 press releases, transcripts of the foreign press conferences and speeches delivered at the international conferences by the Japanese authorities, and 120 news reports from…
Faces of companies: Personalization of corporate coverage in crisis and non-crisis periods
2020
Journalists need to make complex economic issues comprehensible for their readers. One possibility to do so is using personalization and putting company representatives (e.g. CEO, spokesperson) instead of the company as an organization in the focus of their work. Especially in times of crisis, the use of personalization could increase because crises are often associated with great uncertainty and complexity. Therefore, this study examines personalization in corporate coverage during crisis and non-crisis periods. To this end, we analyzed the coverage of four different German print media before, during, and after six selected corporate crises using a quantitative content analysis. The study…
Crisis management in social media : maintaining the organizational image
2017
The field of crisis communication has faced major changes since the expansion of internet and social media platforms. The difficulty of using social media platforms to or-ganizations’ own advantage in crisis situations has become a recent topic of discussion amongst professionals. The image of an organization provides them competitive advantage in multiple fields, so it is vital to manage these situations so the image remains positive with stakeholders. This thesis aims to provide insights for organizations on how to utilize social media in their crisis communication. 11 Finnish companies with crisis situations during the year 2016 were identified and the data was retrieved from social medi…
Crisis communication, anticipated food scarcity, and food preferences: Preregistered evidence of the insurance hypothesis
2021
Abstract Whereas large-scale consumption of energy-dense foods contributes to climate change, we investigated whether exposure to climate change-induced food scarcity affects preferences toward these foods. Humans’ current psychological mechanisms have developed in their ancestral evolutionary past to respond to immediate threats and opportunities. Consequently, these mechanisms may not distinguish between cues to actual food scarcity and cues to food scarcity distant in time and space. Drawing on the insurance hypothesis, which postulates that humans should respond to environmental cues to food scarcity through increased energy consumption, we predicted that exposing participants to climat…
Making Communication Strategy Choices in a Fast Evolving Crisis Situation—Results from a Table-Top Discussion on an Anthrax Scenario
2016
This paper aims at clarifying a timely topic of how communication strategy choices are made in evolving, complex crises, such as those caused by terrorism involving chemical, biological, radiological, or nuclear (CBRN) agents. This is done by examining data gathered from a table-top discussion among crisis communication experts, focusing on a scenario of an anthrax attack and analysed qualitatively. The communication experts followed the evolving crisis situation by gathering inputs from various actors in the crisis management network, thereby creating situational understanding, and interpreted these inputs for decision-making on communication strategies. The underlying process of coping wi…
Successful crisis communication in the public sector : communication experts' views on best practices and quality
2011
Crisis communication measurements have been adopted in many Finnish public sector organizations in past few years, but there has been a little research about how effective the plans and the measurements made are. Focus of this research is to define public sector communication experts’ views on best practices behind crisis communication and clarify how they evaluate quality in crisis communication in the public sector. The aim of the study is also to see the comparison between the theory and the views that the public sector experts have. The study is part of the international research “Developing a Crisis Communication Scorecard, coordinated by the Communication department of University of J…
Better Access to Terminology for Crisis Communications
2016
International audience; Crisis management depends on efficient communications with professional staff and with people who are affected by the crisis. The correct interpretation of general language and technical terms is crucial to take good actions and to save valuable time. To reduce the risk of misunderstandings we need a well-established crisis management terminology. Several collections of terms have been prepared for hazard areas such as pollution, radiation, fire safety, and dangerous goods. Today such terminologies can be provided on different websites, depending on how the national crisis management is organised. This distribution and a variation of different formats and user interf…
Social Media Monitoring for Crisis Communication: Process, Methods and Trends in the Scientific Literature
2014
This literature review study aims at clarifying current knowledge on social media monitoring from the perspective of organizational communication and public relations. It also contributes to crisis communication by shedding light on how fast developing social media discourse can be followed and analysed in order to understand citizens’ needs throughout all the phases of a crisis. The findings of this study reveal a number of insights in the scientific literature on the concept of monitoring, the monitoring process, methods, tools and solutions, methodological issues and trends covering the years 2009–2012. In the literature, social media monitoring is described as a process which comprises …
Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory
2016
Part 2: Digital Marketing and Customer Relationship Management; International audience; The purpose of this paper is to explore the participation of main actors in Facebook. The engagement shows different degrees of participation that directly affect the brand image and reputation. This research applies Situational Crisis Communication Theory (SCCT) to interaction in the social media. It provides possibilities for decision makers to monitor diverse messages online, understand stakeholder concerns and reply to them adequately, which is especially important in crisis situations. Seven airline organizations were selected for a comparative analysis concerning their online discussions. The verif…